Frequently Asked Questions
Why will StudyPug work for me?
StudyPug puts you in the driver's seat, saves you valuable time and gives you all of the resources you need to improve your maths grades.
Unlike your maths teacher or a tutor, StudyPug is available to you 24/7. We give you unlimited, on-demand access to a comprehensive library of short, to-the-point help and example maths videos that cover your entire school maths or precalculus curriculum. Our micro maths videos are organized to follow the textbooks you use in class, so you can quickly find the exact information you need, when and as you need it.
StudyPug will help you unravel difficult maths homework and prepare for quizzes, tests and exams. You can also preview upcoming course content and work ahead of your class. No matter how you choose to use StudyPug, you're in charge. You work at your own pace, according to your own schedule.
Sign up and do better in maths now!
Are there any restrictions on who can sign up?
Everyone is welcome to get better grades!
Is my credit card safe? Is my information secure?
Your information is secure with StudyPug. All online credit card sales are safeguarded with SSL technology, the most secure encryption technology currently available for electronic transactions.
What if I want to cancel my membership?
You can easily cancel your StudyPug membership at any time without penalties.
- Go to your account page
- Click on membership info
- Below your plan options, click on cancel future billing
- Select your reason for cancelling
- Then click on stop billing
Your membership info will now show the date your service will end. We hope you will join us again.
Where is my cancel option?
Only the plan's owner is allowed to cancel or modify their plan. If you don't see an option to change or cancel your plan — you are not the owner of your plan.
Two easy ways to tell if you are the owner:
- You should see plan options below your membership info
- You should see the billing info tab
If you're not the plan's owner, then what?
In order to cancel your membership, you will need to contact the person who is paying for your plan (ie. your dad, mom, guardian, etc) and they can log into StudyPug using their account and cancel future billing.
If you are the plan's owner and still having problems cancelling, please feel free to contact us and we will be more than happy to assist.