Question 1

Why will StudyPug work for me?

Accepted Answer

StudyPug puts you in the driver's seat, saves you valuable time and gives you all of the resources you need to improve your math grades.

Unlike your math teacher or a tutor, StudyPug is available to you 24/7. We give you unlimited, on-demand access to a comprehensive library of short, to-the-point help and example math videos that cover your entire school math or precalculus curriculum. Our micro math videos are organized to follow the textbooks you use in class, so you can quickly find the exact information you need, when and as you need it.

StudyPug will help you unravel difficult math homework and prepare for quizzes, tests and exams. You can also preview upcoming course content and work ahead of your class. No matter how you choose to use StudyPug, you're in charge. You work at your own pace, according to your own schedule.

Sign up and do better in math now!

Question 2

Are there any restrictions on who can sign up?

Accepted Answer

Everyone is welcome to get better grades!

Question 3

What is the StudyPug 30-day guarantee?

Accepted Answer

If you're not satisfied with your subscription to StudyPug within 30 days of your subscription, we'll gladly provide a full refund! No questions asked. Simply contact us about your request within the guarantee period and our support team will process your refund.

Question 4

Is my credit card safe? Is my information secure?

Accepted Answer

Your information is secure with StudyPug. All online credit card sales are safeguarded with SSL technology, the most secure encryption technology currently available for electronic transactions.

For more information, please read our privacy policy.

Question 5

What if I want to cancel my subscription?

Accepted Answer

You can easily cancel your StudyPug subscription at any time with no penalty.

Here's how

Go to My Account
Under Cancel your subscription, click View your options
Select a reason for canceling and click Continue
Click CANCEL MY SUBSCRIPTION
Enter your password in the password field and click CANCEL MY STUDYPUG SUBSCRIPTION.

Your subscription page will now show the date your service will end. We hope you will join us again.

Question 6

Where is my cancel option?

Accepted Answer

Only the plan's owner is allowed to cancel or modify their plan. If you don't see an option to change or cancel your plan — you are not the owner of your plan.

Two easy ways to tell if you are the owner:

You should see plan options below your membership info
You should see the billing info tab

If you're not the plan's owner, then what?

In order to cancel your membership, you will need to contact the person who is paying for your plan (ie. your dad, mom, guardian, etc) and they can log into StudyPug using their account and cancel future billing.

If you are the plan's owner and still having problems cancelling, please feel free to contact us and we will be more than happy to assist.

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