New Brunswick
42. Developing skills for workplace and professional communication
42.2 Word Choice Workplace Terminology
Chapter 42.2
Master Professional Workplace Communication and Terminology
Develop essential professional communication skills and learn appropriate workplace terminology for career success and effective business interactions.
What You'll Learn
Professional terminology replaces casual language in workplace communication settings
Email etiquette requires formal greetings, clear subjects, respectful closings
Customer service communication uses specific phrases to maintain relationships
Key terms include jargon, tone, conciseness, formality, precision definitions
What You'll Practice
1
Students practice professional email writing and formal request phrasing
2
Scenarios involve customer service, presentations, and team meeting communications
3
Vocabulary exercises focus on replacing casual with professional terminology
Why This Matters
Professional workplace terminology skills are essential for career advancement, effective business communication, and building credibility in any professional environment.
This Unit Includes
Practice exercises
Learning resources
Skills
Professional Communication
Workplace Terminology
Email Etiquette
Customer Service
Formal Language
NB Curriculum Aligned
