Overview

English 3201

Communicating Information

9. Evaluating own and others' language use across different contexts

9.3 Word Choice Workplace Terminology

Master Professional Workplace Communication and Terminology

Develop essential professional communication skills and learn appropriate workplace terminology for career success and effective business interactions.

What You'll Learn

Professional terminology replaces casual language in workplace communication settings

Email etiquette requires formal greetings, clear subjects, respectful closings

Customer service communication uses specific phrases to maintain relationships

Key terms include jargon, tone, conciseness, formality, precision definitions

What You'll Practice

Students practice professional email writing and formal request phrasing

Scenarios involve customer service, presentations, and team meeting communications

Vocabulary exercises focus on replacing casual with professional terminology

Why This Matters

Professional workplace terminology skills are essential for career advancement, effective business communication, and building credibility in any professional environment.

This Unit Includes

Practice exercises

Learning resources

Skills

Professional Communication

Workplace Terminology

Email Etiquette

Customer Service

Formal Language

NL Curriculum Aligned